Terms and conditions
Table of Contents
Introduction
Welcome to Visit Meteora (“we,” “our,” or “us”). We are delighted to have you as a valued customer. Please carefully review these Terms and Conditions (“Terms”) before using our services. By accessing or using our website, mobile application, or any of our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our services.
Company Details
- Company Name: Visit Meteora P.C.
- VAT Number: 802170938
- Business Registration: 171395053000
- HQ Address: Patriarchou Dimitriou 2, 42200 Kalambaka, Thessaly, Greece
- Tel. number: +30 24320 23820
- E-mail: info[AT]visitmeteora.travel
RESPONSIBILITY
Read Carefully: Responsibility Statement and Liability Disclaimer
Agreement between the participant and “Visit Meteora”.
“Visit Meteora” reserves the right, without penalty, to make changes in the published itinerary and/or to withdraw the program announced, whenever, in their judgment, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of tour participants.
Dates, schedules, program details, and costs, although provided in good faith based on information available at the time of publication of the brochure or catalog, are subject to change and revision. All participants must ensure they are medically and physically fit for travel.
Participants are required to advise the provider, in advance, of any physical, medical, or other special needs that require accommodating.
“Visit Meteora” reserves the right, without penalty, to decline to accept any person as a participant in a program, or to require any participant to withdraw from the tour at any time, if that individual’s participation poses a direct threat to health or safety.
Since “Visit Meteora” doesn’t own or manage hotels, carriers or restaurants, or venues used as such we are not liable for the non-performance or improper performance of these thereof we have no responsibility for inconvenience, loss, or damage, any cancellations caused by the proprietors or operators.
Baggage and personal effects are at all times the sole responsibility of the participant. “Visit Meteora” will not accept liability for any loss or damage to baggage or any of the passenger’s belongings. Passengers should report any lost items to the “Visit Meteora” guide, who will assist in completing a lost property form that can be used for any insurance claim in this matter.
THE BOOKING CONTRACT
Your booking is confirmed and a contract exists when the Tour Operator or your travel agent issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.
You must be at least 18 years of age to make a booking. You agree to provide full, complete, and accurate information to the Tour Operator.
BOOKING ON BEHALF OF OTHERS
By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included in that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or your travel agent if any changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
PERSONAL INSURANCE
Personal insurance is not included. It is your responsibility to take out appropriate travel insurance. Although “Visit Meteora” and its representatives will always strive to ensure safe and enjoyable completion of its tours they cannot be held responsible for the personal safety of participants. Each participant shall be fully responsible for his/her personal health, medical needs, and safety.
AIG certifies that “Visit Meteora” is insured by our Company against liability for Bodily Injuries or Death (including compensation for pain and suffering, moral distress) or Material Damage to third parties, which may occur during daily organized activities in Meteora by the insured and which are caused by negligent acts or negligent omissions of the insured, according to the terms and conditions of our policy P2301004753.
“Visit Meteora” is not responsible or liable for loss, damage, or theft of luggage or personal belongings, illness, disappointments, or frustrations while on tour, nor is “Visit Meteora” responsible for any type of trip interruption due to weather and other unforeseen circumstances. To avoid charges for cancellation due to covered reasons, we highly recommend the purchase of comprehensive trip insurance.
APPEALS
Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. The activity leader, however, shall not have the right to acknowledge claims, for which reason a confirmation shall not have the effect of an acknowledgment of wrongdoing.
The activity leader (i.e. activity provider) will make every effort, within the confines of the program and the possibilities available, to remedy the situation. Should the situation be insufficiently remedied or not be remedied, or the participant wishes to make damage claims, these must be received by the organizer within four weeks of the contractual end of the activity at the booking agency. The participant’s appeal is to be accompanied by the confirmation of the activity provider/activity leader as well as any other relevant evidence. In the case of delayed complaints or complaints with omissions during the activity or delayed submissions of the claims at the booking agency, all appeals will be deemed invalid.
LIABILITY
Damage claims against the organizer or the assistants are excluded, as far as the damage was not caused by negligence or intentionally. The organizer is authorized to have assistants or call on third parties to provide valued services. Should the organizer lawfully transfer the execution of the activity to a third party, the organizer shall not be held responsible for the third party’s actions or neglect during execution of the activity. The organizer will especially not be held responsible for damages which are caused by the actions or neglect of the activity leader should this conduct not fall under his/her contracted responsibility; as cause of actions of third parties, other participants, the participant (especially under point 1), in the event of adverse weather conditions or matters beyond Our control, the Event or part of it may be canceled, postponed or delayed. In such an event, at our sole discretion, We may assist you to arrange an alternative Event, or We may give you a credit toward a future booking. We will not be liable for any travel or accommodation costs incurred by Participants in such circumstances.
SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
REVISIONS AND ERRATA
The materials appearing on Visit Meteora’s website could include technical, typographical, or photographic errors. Visit Meteora does not warrant that any of the materials on its website are accurate, complete, or current. Visit Meteora may make changes to the materials contained on its website at any time without notice. Visit Meteora does not, however, make any commitment to update the materials.
DISCLAIMERS AND LIMITATION OF LIABILITY
The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
To the extent permitted by law, Visit Meteora will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
Visit Meteora makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Visit Meteora for death or personal injury as a result of the negligence of Visit Meteora or that of its employees or agents.
Disclaimer: Delays and Issues with Public Train Transportation
At Visit Meteora, we strive to provide our clients with exceptional travel experiences, including trips that utilize public train transportation. However, it is important to acknowledge that unforeseen delays or other issues may occasionally arise with the train company, which are beyond our control. Therefore, we kindly request our clients to consider the following disclaimer:
1. “Delays”: While we make every effort to plan our itineraries meticulously, delays in train schedules may occur due to various reasons, such as maintenance work, technical difficulties, weather conditions, or operational challenges. These delays may affect the timing of our tours, including arrival and departure times at different destinations.
2. “Train Company Responsibility”: Visit Meteora acts as a booking agent and facilitator for train travel, relying on the services provided by the train company. Any delays, cancellations, or disruptions in train services are the responsibility of the train company and are subject to their terms and conditions.
3. “Flexibility”: We recommend our clients to maintain flexibility in their travel plans and allow for possible delays or changes in train schedules. Our team will do their best to adjust the itinerary, if needed, in order to minimize any inconvenience caused by train-related issues. We appreciate your understanding and cooperation in such circumstances.
4. “Alternative Arrangements”: In the event of a significant delay or train cancellation, Visit Meteora will work closely with our clients to explore alternative transportation options, where feasible, to ensure the continuation of the tour and the best possible travel experience. Additional costs incurred due to alternative arrangements may be the responsibility of the client, subject to the terms and conditions outlined in the tour agreement.
5. “Communication and Assistance”: Visit Meteora will provide support and assistance to our clients in case of any train-related issues. Our team will stay in contact with the train company to gather information and provide updates promptly. We will make every effort to address your concerns and help facilitate a smooth travel experience.
Please note that the aforementioned disclaimer is intended to inform our clients about the potential risks associated with public train transportation and to establish mutual understanding regarding such situations. We remain committed to providing you with a memorable journey to Meteora and will work diligently to minimize any inconvenience caused by train-related delays or issues.
COPYRIGHT
All copyright trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics, and all software and source codes connected with the Website) are owned by or licensed to Visit Meteora or otherwise used by Visit Meteora as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold, or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying, and/or printing of pages of the Website for personal, non-commercial home use only.
Changes to the Terms
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective upon posting the revised Terms on our website. Your continued use of our services after the posting of any changes constitutes your acceptance of such changes.
LINKS TO THIRD PARTY WEBSITES
Visit Meteora and/or our services may contain links to third-party websites or services that are not owned or controlled by us. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.
IMAGES AND MARKETING
You agree that, while participating in any Tour, images, photos or videos may be taken by other participants, the Tour Operator, or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to the Tour Operator, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions, and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
THE TOUR OPERATOR IS NOT LIABLE FOR THIRD PARTY SUPPLIERS
The Tour Operator makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although the Tour Operator takes all reasonable care in selecting Third Party Suppliers, the Tour Operator is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets, and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude the liability of the Third Party Supplier. You acknowledge that Third-Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and the Tour Operator does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.
THE TOUR OPERATOR IS NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES, DAMAGES, COSTS OR EXPENSES ARISING OUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET, DISAPPOINTMENT, DISTRESS OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE ACT OR OMISSION OF ANY PARTY OTHER THAN THE TOUR OPERATOR AND ITS EMPLOYEES.
The Tour Operator is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.
OUTDOOR ACTIVITIES
Conditions of Participation, Obligations of the Participant.
These terms and conditions apply to every person booked onto Outdoor Activities provided by Visit Meteora. If booking on behalf of a third party you accept these terms on their behalf and so it is important that you make them aware.
All participants were informed, that there is no (in terms of) medical problem, that makes their participation in the activity problematic (Allergic, cardiology, etc.), pregnancy, or disability that prevents them from participating in the activity.
Adventurous activities are potentially hazardous with a danger of personal injury. By booking a course in these activities you are aware of and accept these risks and will be responsible for your own and your groups’ actions and involvement. Instructors who hold the relevant awards or qualifications will lead these activities and will maintain a high level of safety throughout the activities. To enable Outdoor Activities to manage these risks you agree to acknowledge the need for responsible behavior and that the instructor’s word is final on all matters of safety.
You confirm that you are familiar with the nature of the activities that you wish to undertake and acknowledge those risks that are inherent therein and that you may freely withdraw from any activity and there is no pressure whatsoever to take part. Participants will not be under the influence of any drink or drugs at any time during attendance.
We reserve the right to stop Your participation in any Activity or Event in whole or in part if in Our reasonable opinion You are unruly, violent, abusive, or deemed not capable to the extent that such state or condition is materially likely to endanger the safety or enjoyment of other Participants. We do not accept the liability for the behavior of You or others on or at the Event, and participants found to have unacceptable behavior will be removed from Activities with no refund given, and all balances to be paid in full.
Tours
PRICING
Our prices are subject to change without notice. Customers that have already made a purchase are not obliged to pay the difference in case of an increase in prices. Visit Meteora is not liable for refunding the difference in the case of price reduction.
All prices provided are on a per-person basis unless otherwise stated.
Children up to 4 years of age participate for free. Persons over the age of 4 are obliged to pay the adult rate.
Prices include local taxes. Prices do not include tips, personal expenses, or personal insurance.
BOOKING AND CONFIRMATION
Every customer is responsible for providing accurate information during the booking process. When a booking has been made through our website, customers will receive confirmation and vouchers via email. This document must be saved as evidence of purchase and be presented on the day of the tour. Visit Meteora reserves the right to refuse service to any customer without a voucher.
Users are advised to check the details of the booking and should inform Visit Meteora immediately of any errors. Changes may be made up to 48 hours after booking.
PAYMENT
All tours booked through the website of Visit Meteora are paid for via TrekkSoft. Upon receipt of the payment Visit Meteora will issue a voucher and send it via email. The voucher must be printed or downloaded, as proof of purchase, and be presented on the day of the tour.
CANCELLATION AND REFUND POLICY
Please refer to each tour’s cancellation policy.
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PUNCTUALITY
Customers should adhere to the time on their vouchers. If a customer does not arrive on time, Visit Meteora will consider this a no-show, the tour will be canceled and no refund will be provided. It is recommended that you plan to arrive at least 10 minutes prior to the start of the tour.
INSURANCE POLICY
AIG. certifies that “Visit Meteora” is insured by our Company against Third-party Liability for Bodily Injuries or Death (including compensation for pain and suffering, moral distress) or Material Damage to third parties, which may occur during organized activities in Greece by the insured and which are caused by negligent acts or negligent omissions of the insured, according to the terms and conditions of our policy P2301004753.
“Visit Meteora” is not responsible or liable for loss, damage, or theft of luggage or personal belongings, illness, disappointments, or frustrations while on tour, nor is “Visit Meteora” responsible for any type of trip interruption due to weather and other unforeseen circumstances To avoid charges for cancellation due to covered reasons, we highly recommend the purchase of comprehensive trip insurance.
Should you wish to purchase travel insurance we have listed a number of providers here:
- World Nomads: www.worldnomads.com
- American Express: www.americanexpress.com
Visit Meteora will not be held responsible for the services of other companies.
Multi-day Package Vacations Tours
PACKAGE INCLUSIONS
TAXES
VAT 24% and all legal taxes.
ACCOMMODATION
Prices are per person and based on two persons sharing a twin-bedded room at a 3* or 4* hotel with a private bath or shower including breakfast. Ability to book single rooms –upon availability and prior notice- but keep in mind that these are more costly smaller than twin-bedded rooms. The availability of triple and quad rooms is limited. Note: Triple rooms usually consist of one double bed and the third bed may be a ‘roll-away’ bed that is most times could limit space in the room.
LAND TRANSPORTATION/TRANSFERS
Between airports, hotels, railway stations, and ports are done with air-conditioned luxury vehicles.
All Transportation with a 6 seated sedan for groups of up to 5 people. 12 seated minivan for a group of up to 6 people. For 8 people+ there will be a 19 seats bus (This will depend on the volume of luggage of the participants).
Toll and Gas Expenses are included.
English speaking Visit Meteora’s driver/drivers and driver’s Expenses.
SIGHTSEEING
Entrance fees to archaeological sites and museums visited as detailed on each itinerary, refer to each trip or tour page.
PACKAGE EXCLUSIONS
Airfare (including internal flights), airport taxes and fees; passport and visa fees; airline fees for checked and/or excess baggage; optional tours, activities, and excursions; gratuities; laundry; phone calls; meals and beverages not detailed in the itinerary; items of a personal nature, costs and expenses of the return to your home, other services not stated in the itinerary.
PRICING
Price is per person unless otherwise stated and subject to availability.
The prices shown are fully inclusive of taxes, levies and government charge current at the time of publication. Prices do not include tips, personal expenses, or personal insurance.
The prices shown are for payments made by cash or via credit card payment.
Children from 0-4 years old participate for free, kids from 4 up to 12 years of age participant fees are half-priced (unless otherwise stated). Persons over the age of 12 are obliged to pay the adult rate.
RESERVATIONS, PAYMENTS, AND DISCOUNTS
Payment in full is required at the time of booking.
Discounts are valid up to 120 days to the scheduled excursion.
“Visit Meteora” reserve the right to cancel the reservation and impose cancellation charges should payments not be received within the above specified periods.
CHANGE OF USE
Visit Meteora reserves the right to:
change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Visit Meteora shall not be liable to you for any such change or removal.
Change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
ADVICE
The contents of Visit Meteora website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
VISIT METEORA VOUCHERS
You will receive a personalized Visit Meteora Voucher for each tour, event or service booked. You must provide the original, authentic Visit Meteora Voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid Visit Meteora Voucher.
For security purposes, when redeeming your Visit Meteora Voucher you must present the Visit Meteora Voucher. This is for identification purposes and helps us to prevent fraud.
In some cases, Visit Meteora also requires that you present the credit card used to purchase your tour or ticket at the time of redemption. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. You will be advised at checkout whether or not you must present the credit card used for booking. In some cases Visit Meteora will waive this requirement, generally to facilitate gift purchases. However this requirement can only be waived by contacting Visit Meteora’s Customer Care team once your booking has been confirmed, and any changes or amendments will be made at Visit Meteora’s sole discretion.
Please note that your Visit Meteora Voucher(s) can be confiscated – and immediately canceled without refund – if your signature and/or name do not match those shown on either your credit card or Gift Certificate.
All matters arising are subject to the laws of the Hellenic Republic without regard to its conflict of law provisions.
BY REGISTERING FOR THIS PROGRAM THE PARTICIPANT AGREES TO THE RESPONSIBILITY STATEMENT AND LIABILITY DISCLAIMER AND THE TERMS AND CONDITIONS HEREIN.
